Refund policy

At Renova Charge, we want you to shop with confidence. If there's an issue with your order, we're here to help.

Returns

We accept returns within 30 days of the delivery date if one of the following conditions applies:

1)The item arrived damaged.

2)The item has a manufacturing defect.

3)You received the wrong item.

To be eligible for a return:

1)The product must be unused and in its original condition.

2)All original packaging and included accessories must be returned.

3)Proof of purchase is required.

4)You must contact us and receive return authorization before sending any item back. Returns sent without prior approval may not be accepted.

Non-Returnable Items

We do not accept returns or refunds for:

1)Change of mind.

2)Ordering the wrong product.

3)Normal wear and tear.

4)Damage caused by misuse, accidents, improper handling, or unauthorized modifications.

5)Items returned without prior authorization.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include clear photos of the product and packaging so we can review your request.

If your claim is approved, we will provide a replacement or issue a refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If your refund is approved, it will be issued to your original payment method. Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account.

Return Shipping

If your return is approved because the item is damaged, defective, or incorrect, we will cover the return shipping costs.

For all other approved returns, the customer is responsible for any return shipping costs unless otherwise required by law.

Need Help?

If you have any questions or would like to request a return, please visit our Contact page to get in touch with our support team before sending any item back.